For all orders a flat rate of $10 delivery fee will be charged for orders from Australia and New Zealand and a $15 delivery fee for international orders.
Delivery times are 3-5 business days from the time of order. A dispatch confirmation email displaying your track and trace number will be sent once order is ready to be collected.
All deliveries are made by registered courier and will require a signature.
*Please note that during our sale/promotional events, delivery may be longer than the specified delivery times above.
*Up to 4 refunds per PayPal account on eligible purchases until 31 July 2015. A cap of $45 per refund request applies.
To submit a Refund Request, submit a claim within 14 days of returning the item and attach required documentation, available at https://www.paypal-returns.com/hc/en-au/requests/new.
If any document is missing, you’ll need to submit it within 7 days of your initial submission.
Documents must be clearly legible and emailed to firstname.lastname@example.org. Please keep the original documents as you may be asked to provide new copies if the copies are not sufficiently legible.
If your Refund Request is accepted, you will receive a refund directly to your PayPal account.
PayPal will send you a:
The Refunded Returns Service is offered by PayPal Pty. Ltd, in partnership with TELUS International Europe, the service provider.
When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.
If your order is lost or damaged in transit, please Contact Us within 7 working days of placing your order so that we may assist you.
More details are available on our Return Policy page.
This service enables you to shop online and collect your purchase in store avoiding delivery charges. We aim to have online orders available for collection in store within four business hours. You will receive a confirmation email when your order is ready for collection.
During the checkout process you may elect to collect the items in your shopping bag from our retail store. Your order will be processed and prepared for collection at your nominated store. If this store is not able to fulfil your order we will contact you to make alternative arrangements.
*Please note this service is not available during sale events.
International delivery costs do not include any taxes or duties which may be applied by customs at the destination country and any duties or taxes incurred are the responsibility of the delivery recipient.
Please note that in accordance with Australian export regulations we are required to declare the exact value of all items and identify the order as dutiable “merchandise”. We are also prohibited by law from identifying an order as a “gift” for export purposes, even if a customer has placed the order with the intention of delivery to a gift recipient.
For more information on taxes, duties and customs regulations please contact your local customs office directly.
We are currently able to offer delivery to the following countries:
$15 Delivery fee
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